Individual Blog Post #1 - Uber Eats iPhone Application

The purpose of this blog post was to explore the UX of the widely popular Uber Eats Application. Throughout the exploration of the application, many different types of user designs were discovered, notably some nicely designed user interfaces and some that were designed more poorly.

The meal that was ordered was from a Le Petit Quebec restaurant in my neighbourhood for two people, notably my grandmother and I. We decided to order two club sandwiches since it has been a while since we have ordered out and wanted to treat ourselves for once.

All of the screenshots were taken on an iPhone 11 Pro.

1. Heuristic Evaluation Report

Finding #1:

Finding #2:

Finding #3:

2. Insights

What I learned from this first ergonomic audit (usability review) was that we really do not realize all of the UX problems while we casually browse for food. I spent about 2 hours total exploring the application to try to find problems with the user interface. We might encounter these problems and be slightly frustrated while ordering but we will most likely not spend too much time reflecting about the certain problems we encountered after our food arrives.

I was surprised by the fact that Uber Eats, a professional platform used by many can contain so many UX errors on its platform. More specifically, I was mostly surprised with the second finding where different errors would appear for the same exact problem with entering an invalid credit card number.

What I was not surprised by was the fact that in Finding #1, the description of the product the user is thinking of purchasing is in both French and English, something Quebec is notorious for. Usually, both French and English texts are included on food related items.

What I was frustrated about was the fact that Uber Eats did not save the previous customized selections for the product I was looking at. This was frustrating for not only the case that was displayed in Finding #3 where the user accidentally removes their customized items from the cart but for a situation where the user does not add the customized product to the cart but leaves that product's page and then returns. When they return, they will not be able to see their previous selections.

The insights that I could take away from this ergonomic audit was that despite food applications being used as our main sources to order restaurant quality food at the click of a button during this pandemic, they are not perfect and UX professionals and app developers are constantly working hard to improve these applications. Additionally, the overall user interface of the application will never truly satisfy each user that uses it and different people might have different opinions on what the most important key issues would be in this Uber Eats Application.